Powerful reasons why companies who value quality service have chosen MASH for their copiers and fax machines. RESPONSIVENESS - Meeting your Productivity Needs Priority Response for emergency service requests. Mash's Nationwide Service paging network and service call escalation procedures will ensure the prompt dispatch of your technician Guaranteed 1 Hour Phone Response to assist you and keep you apprised of our on-site arrival time. You'll always be informed. Guaranteed Response Time to average 4 hours annually. RELIABILITY - Supporting You Proactively Knowledgeable Technical Support is one phone call away. Mash's factory trained service technicians are not only supported by our own engineering database, but by the manufacturers' technical specialists as well. Systems Check on your equipment during each and every service visit, as well as at regularly scheduled intervals, to maintain maximum uptime. Detailed Equipment History Reports are available at your request. We welcome your inspection of our service performance and its impact on your equipment reliability. RELATIONSHIP - Ensuring a Long-term Partner "No-Hassle" Exchange of your equipment with a comparable model if your system does not perform to specification 90-day Satisfaction Policy is offered in the event you are not completely satisfied with your equipment choice. We will credit 100% of your purchase price toward the acquisition of a Mash product of equal or greater value. Free Loaner Equipment At Your Request for those rare occasions your system cannot be repaired on site. Modification Upgrades will be made available to you as released by the manufacturer. You'll be up-to-date and benefit from the latest engineering enhancements.